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Most academic libraries in Ghana lack visionary managers.The planning of some of these libraries as they exist today are not adequate and can be described as "informal and incomplete" How satisfied are users of the academic library services depends as much on their expectations and perceptions of the facilities at the library.Technology advancement through Information Communication Technology(ICT) has increased the capabilities of academic libraries in the developed world. The challenge for the academic library manager in the developing world however, is how best to recast their identities in relation to the changing modes of knowledge creation and dissemination in relation to the academic communities they serve.Providing quality library service in an academic environment entails a new managerial and administrative capacity that focuses on understanding user expectations and needs, and continually seeking to improve levels of user satisfaction.

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Daniel Opoku is a Senior Professional Librarian at the University of Ghana, Legon. He holds a BA(Hons)in Social Sciences, Master of Public Administration(MPA), and MPhil in Information Studies.He has successfully combined a career in library profession with teaching and research in organizational development and performance management.

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