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Organizations capture and deploy what they have learned in four ways: Culture, Old Pros, Archives, and Processes. This book describes the four approaches, their strength and shortcomings, and their interactions.

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To survive in any economic climate organizations must manage what they know and adapt this knowledge to rapidly changing environments. Organizational Learning demonstrates that companies can reap greater awards in productivity, speed, and profitability by developing the four categories of information management: a company´s "Culture" that institutionalizes knowledge; the "Old Pros" with organizational knowledge born of experience; "Archives" that serves as the institution´s internal repository for knowledge; and the "Processes" that impose prior learning and discipline on new generations of employees. Drawing on decades of first-hand experience, Jerry Wellman lays an important foundation for those interested in the ways that information is captured and utilized.

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Preface Introduction Organizations Generally do not Manage Knowledge Well How Organizations Remember What They Know Culture The Way it is Around Here Old Pros I Remember When Archives It´s in Here Somewhere Process The Way Things Work Around Here Putting Them Together Pragmatics of Managing Organizational Knowledge Closing Bibliography Index

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JERRY WELLMAN is Vice President of a 2,000 person business unit within Honeywell International. He has 32 years experience as an engineer and a leader in Honeywell´s aerospace businesses. He also holds a BSEE, an MBA, a MA in HOD, and a PhD in HOS.

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