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Grievances occur in every workplace and handling them properly is important for maintaining a harmonious and productive work environment. Grievance management is all about how well the problems are addressed (and solved). It is very essential in the present world. Now-a-days there are many companies who declare that their human resources are their most important assets and it is no more human resources but Human Capital. Hence these statements are to be verified whether it is true or not. This can be done by measuring how faster the employees problems are addressed and solved. If it is done faster, then it can be concluded by saying that the employee concern is significantly present in the organization. A grievance mechanism is an early warning system, which can provide valuable data and intelligence on how the company is operating on the grounds. Companies should keep a log of all complaints, identify lessons learned from all individual grievances, and feed this information into the overall assessment of the company s impact on the human rights of its stakeholders.

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Dr.S.Gomathi has got a Ph.D in the field of HRM in 1992 at the age of 26 years.Serving as a faculty in MBA department for the past 20 years. She has authored a book on Essentials of Entrepreneurship in 2003 and is a recipient of lot of honours as best teacher& paper prsenter.Guided more tahn 200 projects.Visited countries Malaysia & Singapore.

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