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This qualitative study investigates the subject of Clinical Communication and how it is taught, learned and practised in one London Medical School and Hospital. It is informed by theoretical perspectives from workplace learning. Teachers and medical students took part in a series of interviews and ward observations over a period of four months. Teachers were interviewed about their teaching practice, they were asked to observe students in the clinical workplace and finally were asked to reflect upon whether these observations had informed their teaching practice. Students were interviewed about how they had learned and subsequently practised clinical communication in the clinical workplace. Conceptually, this research shifts focus to the clinical workplace as the legitimate location for teaching and learning clinical communication and proposes a new and expanded way of understanding learning in this context.

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Dr Jo Brown EdD, MSc, BSc (Hons), PgCAP, PFHEAis Reader in Medical Education, Head of Clinical Communication and Academic Director of the Student Experience at St George´s, University of London. She is passionate about teaching, learning and the practice of Clinical Communication in Healthcare.

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