---

The field of Queueing Theory, which is concerned with the study and behavior of systems with waiting lines, has been a prominent subfield of applied mathematics and statistics for almost a century. When reading queueing theory reviews however, it becomes evident that the practical applications of queueing theory have been limited. This work introduces the reader to the basic concepts in queueing theory, before using simulation modeling to conduct an analysis of a complex real life queueing system, at a logistics hub for a steel producing company in Linz, Austria.

---

After working a year in the US service industry Markus Langwieser discovered his affinity for logistics and international matters and commenced his education at JKU Linz. Following another year abroad in Taiwan he finalized his studies at JKU.He now started his career in international logistics at Industrie Logistik Linz GmbH and its subsidiaries.

---