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This revised and updated fourth edition of this core textbook builds on the text´s established success. It provides the basis of knowledge, understanding and practice for developing skilled work communication in an intercultural world. Using many illustrations and international examples, the book analyses culture, cultural diversity and cultural similarities and differences in how we interact at work and in the psychological factors that influence our communication. It shows how to overcome impediments to intercultural communication and interact effectively with different others, whether face-to-face or by email, chat, text, phone or video. It describes cultural differences in negotiating, cooperation, coordination, knowledge sharing, working in groups and leadership, and demonstrates how to perform these activities skilfully in an intercultural setting.
This textbook is the ideal companion for students taking undergraduate modules in cross-cultural management or managing diversity on International Business or Business Administration degrees, in addition to MBA courses and specialist postgraduate modules on international and comparative management.

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List of Tables and Figures.- Preface.- Acknowledgements.- Introduction.- PART I: CULTURE AND COMMUNICATION AT WORK Culture and Cultural Difference.- PART II: CULTURE AND WORK COMMUNICATION Cultural Differences at Work.- Culture and Work Communication Contexts.- Culture and Work Communication Practices.- How Culture Affects the Antecedents of Work Communication.- Sub-Cultural Communication at Work.- PART III: INTERCULTURAL COMMUNICATION AT WORK Barriers to Intercultural Communication.- Effective Intercultural Work Communication.- Intercultural Work Activities.- Glossary.- Further Reading.- Index.

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Maureen Guirdham formerly Director of the MBA Programme at City University and Head of the Business School at Westminster University, UK. In recent years, she has worked extensively in central Europe, central Asia, India and Southern Africa.

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