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A high-profile business manager describes her development of an optimal management course designed to help business leaders become balanced and effective without resorting to insensitive aggression or overt permissiveness. By the author of The Measurement Problem. Illustrations.

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KIM SCOTT is the founder of Radical Candor, Inc. She is an adviser at Dropbox, Twitter, and many other Silicon Valley startups. She was a member of the faculty at Apple University and before that worked at YouTube and Google. Earlier in her career she managed a pediatric clinic in war-torn Kosovo, founded a diamond cutting factory in Russia, and did many other varied things. In addition to Radical Candor she is the author of three novels. She lives with her husband and twins near Palo Alto.

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