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As Cloud Computing (CC) has been at the top of organizations´ decision-making agenda, a wide range of research has sought to support decision-making in the context of CC. Thereby research approached the issue of decision-making from a rather static perspective by identifying factors (e.g., price, availability) that benefit or hinder organizational decisions towards CC, or creating mathematical models that support the selection of the ´right´ provider and service respectively. However, decision-making in organizations is a dynamic phenomenon that consists of a process with various phases in which a group of individuals works together in order to decide on a preferred alternative that is afterwards implemented within the organization. Accordingly, this work takes on a dynamic perspective by investigating how cloud service characteristics affect organizational group decision-making in the context of CC. Thereby this exploratory study revealed that the self-service characteristic of CC affected the communication processes between the customers and providers, the available knowledge of the decision-making group, and the size of the group during requirements evaluation.

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Seyed Sadri, Mani
Mr. Seyed Sadri holds a diploma in business informatics with the focus on system development, organization and corporate management from the University of Cologne. As a management consultant Mr. Seyed Sadri works on strategic and transformational IT issues in the insurance environment.

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