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This book is for managers, who want to study various critical success factors that can help them to implement total quality management in their organizations. Total quality management is a methodology and philosophy, which is being used by numerous managers to enhance the productivity and eliminate unnecessary costs. Eventually leads to better employees involvement and customer satisfaction. With the pressure for change and quality in organizations, this book provides an opportunity to study the factors most needed for organization financial success.

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The author has 20 years of responsible experience with a solid record of achievements in both business and academic worlds. He is working as general manager in the dealership of Caterpillar and has done international projects as project manager. He is a PhD scholar, and a professor in the most prestigious university.

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