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This book presents a guide to navigating the complicated issues of quality and process improvement in enterprise software implementation, and the effect these have on the software development life cycle (SDLC). Offering an integrated approach that includes important management and decision practices, the text explains how to create successful automated solutions that fit user and customer needs, by mixing different SDLC methodologies. With an emphasis on the realities of practice, the book offers essential advice on defining business requirements, and managing change. This revised and expanded second edition includes new content on such areas as cybersecurity, big data, and digital transformation. Features: presents examples, case studies, and chapter-ending problems and exercises; concentrates on the skills needed to distinguish successful software implementations; considers the political and cultural realities in organizations; suggests many alternatives for how to manage and model a system.

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Introduction

Part I: Determining Needs

Assessing Business Requirements

Build vs. Buy Issues

Establishing Requirements (RFI, RFP)

Searching for Solutions

Controlling Costs and Realistic Budgeting

Analysis Methods and Tools

Part II: Development Architecture

Creating Requirement Documents using Analysis Tools

The Data

Legacy Systems and Data Conversion

Business Process Reengineering

Digital Transformation and Consumer Requirements

Data Analytics and Data Warehouses

Documentation & Acceptance Testing

Part III: How to Implement

Project Management

Virtual Teams and Outsourcing

Cyber Security, ISO 9000 and the Software Development Life Cycle

Vendor Contract Considerations

Going Live and Conclusions

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"This well-written book will serve as an apt resource for the software development community, especially those working in legacy modernization and digital transformation projects. Many relevant software development topics are discussed in detail and practical tools in the form of templates and checklists are provided." (Computing Reviews, June, 2017)

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Dr. Arthur M. Langer is the Director of the Center for Technology Management at Columbia University, New York, NY, USA. Dr. Langer is also the Vice Chair of Faculty and the Executive Director of the Division of Innovation and Design at the School of Professional Studies. He serves on the faculty of the Graduate School of Education in the Department of Organizational Leadership. Dr. Langer is also Chairman and Founder of Workforce Opportunity Services (WOS), a non-profit NGO dedicated to assisting socially excluded youth and veterans in education and professional careers. His other publications include the Springer title Analysis and Design of Information Systems.

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