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Delve into the principles of ITIL© and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL © in the Age of DevOps shows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it´s made invalid.
The ideas, recommendations, and solutions provided in Reinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects.
What You Will Learn

Discover the basics of ITIL and DevOps

Compare ITIL and DevOps

Understand the structure of a DevOps organization and adapt the ITIL roles to this structure

Re-engineer ITIL for DevOps projects

Implement major processes such as incident management, configuration management, and change management processes in DevOps projects

Automate activities within processes

Who This Book Is For
Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.

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Chapter 1: Introduction to DevOps Chapter Goal: Provide a brief introduction to DevOps, its processes and methodologies. No of pages : 30 Sub -Topics 1. What is DevOps 2. Benefits of DevOps 3. Principles and Methodologies
Chapter 2: Introduction to ITIL Chapter Goal: Provide a brief introduction to the ITIL framework No of pages: 30 Sub - Topics 1. What is ITIL 2. ITIL Scope and Applicability 3. ITIL Phases and Processes
Chapter 3: DevOps vs ITIL Chapter Goal: Identify the conflicts that exist between DevOps No of pages :20 Sub - Topics: 1. DevOps vs ITIL Conflicts 2. Misalignment of goals and objectives 3. How DevOps is assumed to have replaced ITIL 4. Future of ITIL
Chapter 4: Integration of two frameworks Chapter Goal: Find the common ground between the two frameworks. No of pages: 20 Sub - Topics: 1. Finding common grounds 2. Identifying overarching activities 3. ITIL adaptation based on DevOps goals
Chapter 5: Incident Management Adaptation Chapter Goal: Adapt the ITIL incident management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. Incident management objectives 2. Lean version of incident management 3. Incident management tools 4. DevOps fitment

Chapter 6: Problem Management Adaptation Chapter Goal: Adapt the ITIL problem management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. problem management objectives 2. Lean version of problem management 3. Problem management techniques 4. Problem management tools 5. DevOps fitment
Chapter 7: Change Management Adaptation Chapter Goal: Adapt the ITIL change management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. Continuous Delivery vs Continuous Deployment 2. Change Management Scope 3. change management tools 4. DevOps fitment
Chapter 8: Release Management Adaptation Chapter Goal: Adapt the ITIL release management process to fit into a DevOps model No of pages: 20 Sub - Topics: 1. Release management objectives 2. Release cycles 3. Release tools and deployment toolsets 4. DevOps fitment
Chapter 9: Configuration Management Adaptation Chapter Goal: Adapt the ITIL configuration management process to fit into a DevOps model No of pages: 25 Sub - Topics: 1. Comprehensive configuration management 2. Manangement of CCM 3. Configuration management tools 4. DevOps fitment
Chapter 10: Other Operational processes Chapter Goal: Find DevOps fitment for the remaining operational processes No of pages: 20 Sub - Topics: 1. Event management 2. Access Management 3. Information security - Rugged DevOps and DevSecOps 4. DevOps fitment

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