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Many patients move from one healthcare provider to another, disturbing the continuity of holistic patient care. The aim of this study was to investigate the reasons why patients leave their nearest clinic, and to determine if these patients were able to use the provided care when they need to. It was clinically and statistical significant in this study, that the majority of participants would not go back to their nearest clinic, the reasons on top of the list were long waiting periods before being helped and long queues. However, in order to make the district health system work patients need to be seen at their nearest facility, as planning for these facilities is based on the number of people living in the area. Staff attitudes towards patients need to be improved and there is a need to follow up on patients´ complaints in this regard. Patients attending KPC refer more of their friends and family members to KPC, which shows the confidence and trust they have in KPC staff.

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