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Introduce IT technical support as best-selling authors and educators Andrews, West and Dark explain how to work with users as well as install, maintain, secure and troubleshoot software in COMPTIA A+ CORE 2 EXAM: GUIDE TO OPERATING SYSTEMS AND SECURITY, 10E. This step-by-step, highly visual approach uses CompTIA A+ Exam objectives as a framework to prepare students for the 220-1002 certification exam. Extensive updates reflect the most current technology, techniques and industry standards in IT support. Each chapter covers core and advanced topics with an emphasis on practical application and learning by doing. Additional coverage explores the latest developments in security, Active Directory, operational procedures, the basics of scripting, mobile operating systems, virtualization, remote support and Windows 10. In addition, Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide certification test prep and interactive activities to prepare future IT support technicians.

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1. Windows Versions and Customer Service.
2. Installing Windows.
3. Setting Up a Local Network.
4. Maintaining Windows.
5. Troubleshooting Windows After Startup.
6. Troubleshooting Windows Startup.
7. Securing and Sharing Windows Resources.
8. Security Strategies and Documentation.
9. Supporting Mobile Devices.
10. macOS, Linux, and Scripting.
Appendix A. Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Startup Processes.
Appendix C. CompTIA Acronyms.

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Dark, Joy
Joy Dark has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Dark has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Dark lives in northwest Georgia with her two daughters and pet Doberman.

Andrews, Jean
Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she´s designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she´s written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

West, Jill
Jill West, a CIS instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught multiple ages and content areas with a focus on a flipped classroom approach and distance learning, as well as educational counseling. Ms. West was instrumental in piloting a flipped classroom program for learning support courses at North Georgia Technical College, and she has more than a decade of experience working with Jean Andrews in IT textbook development. Ms. West and her husband, Mike, live in northwest Georgia where they homeschool their four children.

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