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What comes after SAP Business Suite? Can the "new SAP" can meet your existing business requirements-and if so, how? This book is your big-picture introduction to how SAP solutions address your day-to-day business and IT processes in the post-SAP Business Suite landscape. Learn about up-and-coming SAP applications, from SAP S/4HANA, to SAP C/4HANA, to SAP IBP. Follow a central business case to get a clear idea of how the new SAP portfolio can work for you, now and in the years ahead!

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... Preface ... 19

... Who This Book Is For ... 19

... How This Book Is Organized ... 19

... Acknowledgments ... 27

... Conclusion ... 28

... Introduction ... 29

... What Is Digital Transformation? ... 30

... Digital Transformation Business Case ... 33

... Learning to Read the SAP Landscape ... 37

... Part I: Customer Experience ... 45

1 ... Customer Experience with SAP C/4HANA ... 47

1.1 ... Business Case ... 49

1.2 ... Marketing ... 51

1.3 ... Sales ... 62

1.4 ... Commerce ... 70

1.5 ... Customer Service ... 75

1.6 ... Data ... 83

1.7 ... The Road Ahead ... 85

2 ... Sales and Service with SAP S/4HANA ... 87

2.1 ... Business Case ... 88

2.2 ... Order and Contract Management ... 90

2.3 ... Sales Planning and Performance Management ... 100

2.4 ... Billing and Revenue Management ... 105

2.5 ... Customer Service ... 111

2.6 ... The Road Ahead ... 117

... Part II: Operations ... 119

3 ... Supply Chain Planning with SAP Integrated Business Planning ... 121

3.1 ... Business Case ... 123

3.2 ... Sales and Operations Planning ... 124

3.3 ... Demand Management ... 132

3.4 ... Inventory Management ... 133

3.5 ... Response and Supply Management ... 137

3.6 ... Supply Chain Analytics ... 139

3.7 ... The Road Ahead ... 140

4 ... Sourcing and Procurement with SAP S/4HANA and SAP Ariba ... 143

4.1 ... Business Case ... 144

4.2 ... SAP Portfolio Overview ... 146

4.3 ... Sourcing ... 150

4.4 ... Purchasing ... 161

4.5 ... Services Procurement ... 167

4.6 ... The Road Ahead ... 170

5 ... Manufacturing with SAP S/4HANA ... 173

5.1 ... Business Case ... 174

5.2 ... SAP Portfolio Overview ... 176

5.3 ... Production Planning ... 178

5.4 ... Production Execution ... 184

5.5 ... Manufacturing Execution ... 186

5.6 ... Production Quality Management and Delivery ... 189

5.7 ... The Road Ahead ... 191

6 ... Supply Chain Management with SAP S/4HANA ... 193

6.1 ... Business Case ... 195

6.2 ... Inventory Management and Basic Warehouse Management ... 196

6.3 ... Extended Warehouse Management ... 203

6.4 ... Transportation Management ... 206

6.5 ... The Road Ahead ... 209

7 ... Asset Management with SAP S/4HANA ... 211

7.1 ... Business Case ... 212

7.2 ... Maintenance Management ... 213

7.3 ... Asset Operations ... 228

7.4 ... The Road Ahead ... 230

8 ... Research and Development with SAP S/4HANA ... 233

8.1 ... Business Case ... 235

8.2 ... Innovation Management ... 235

8.3 ... Product Lifecycle Costing ... 238

8.4 ... Portfolio and Project Management ... 241

8.5 ... Commercial Project Management ... 242

8.6 ... The Road Ahead ... 245

... Part III: Financials ... 247

9 ... Financial Accounting with SAP S/4HANA ... 249

9.1 ... Business Case ... 251

9.2 ... Financial Statements ... 252

9.3 ... General Ledger Accounting ... 258

9.4 ... Financial Close ... 265

9.5 ... Receivables Management ... 268

9.6 ... Invoice Management and Accounts Payable ... 272

9.7 ... Asset Accounting ... 275

9.8 ... Real Estate Management ... 277

9.9 ... Financial Consolidation ... 278

9.10 ... Governance, Risk, and Compliance ... 282

9.11 ... Treasury Management ... 284

9.12 ... The Road Ahead ... 286

10 ... Management Accounting with SAP S/4HANA ... 287

10.1 ... Business Case ... 288

10.2 ... Cost Management ... 290

10.3 ... Planning and Control ... 293

10.4 ... Profitability Analysis ... 297

10.5 ... Project Accounting ... 300

10.6 ... The Road Ahead ... 303

... Part IV: Human Resources ... 305

11 ... Core Human Resource and Talent Management with SAP SuccessFactors ... 307

11.1 ... Business Case ... 308

11.2 ... Hire-to-Retire Process Overview ... 309

11.3 ... Core Human Resources and Payroll ... 312

11.4 ... Time and Attendance ... 317

11.5 ... Recruiting and Onboarding ... 319

11.6 ... Learning an

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