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Connect and integrate your commercial channels with SAP Commerce! Learn to handle content, catalogs, and orders, configure essential components, and perform support and service tasks with step-by-step instructions. Get more from your implementation by improving your customer-facing search functionality and tweaking language and currency settings. Finally, integrate SAP Commerce with your backend system and see how successful organizations apply best practices.

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... Foreword ... 17

... Preface ... 19

... Target Audience ... 19

... Structure of This Book ... 19

... Acknowledgments ... 23

1 ... Introduction ... 25

1.1 ... The Commerce Market ... 25

1.2 ... The SAP Commerce Story ... 30

1.3 ... Summary ... 38

2 ... Getting Started with SAP Commerce ... 41

2.1 ... Before You Begin ... 42

2.2 ... Running Your Project ... 51

2.3 ... Building Your Team ... 72

2.4 ... Operating in the Cloud ... 89

2.5 ... Upgrade Projects ... 91

2.6 ... Summary ... 96

3 ... Commerce Management ... 97

3.1 ... Sales Organization ... 98

3.2 ... Cart Management ... 99

3.3 ... Product Recommendation ... 103

3.4 ... Wishlists and Checkout ... 106

3.5 ... Promotions ... 114

3.6 ... SAP Commerce Accelerator Storefronts ... 137

3.7 ... Summary ... 146

4 ... Product Content and Catalog Management ... 149

4.1 ... Product Catalog Management ... 150

4.2 ... Product Cockpit ... 159

4.3 ... Configurable Products ... 185

4.4 ... Bundling ... 186

4.5 ... SAP Digital Asset Management ... 191

4.6 ... Summary ... 193

5 ... Customer Experience Management ... 195

5.1 ... Page Templates for All Channels ... 196

5.2 ... Web Content Management System ... 202

5.3 ... SmartEdit ... 209

5.4 ... Personalization ... 226

5.5 ... Context-Driven Services ... 232

5.6 ... Summary ... 241

6 ... Order Management ... 243

6.1 ... Sales Organization ... 244

6.2 ... Quotation Management ... 248

6.3 ... Capturing an Order ... 256

6.4 ... Distributed Order Management ... 260

6.5 ... Order Orchestration ... 266

6.6 ... Fulfillment Execution ... 275

6.7 ... Order Lifecycle ... 283

6.8 ... Summary ... 301

7 ... Support and Service ... 303

7.1 ... Backoffice Customer Service Cockpit ... 305

7.2 ... Assisted Service Module ... 334

7.3 ... Self-Service ... 348

7.4 ... Summary ... 351

8 ... Search and Navigation ... 353

8.1 ... Overview ... 354

8.2 ... Configuring Solr Search ... 366

8.3 ... Boost and Bury ... 381

8.4 ... Commerce Search and Adaptive Search ... 383

8.5 ... Solr and PCM in Backoffice ... 384

8.6 ... Indexing Nonproduct Content ... 385

8.7 ... Summary ... 386

9 ... Cross-Module Topics ... 389

9.1 ... Users, User Groups, and Permissions ... 389

9.2 ... Internationalization and Localization ... 400

9.3 ... Search Engine Optimization ... 410

9.4 ... Summary ... 418

10 ... SAP Commerce Platform ... 419

10.1 ... Architecture ... 419

10.2 ... Data Model ... 424

10.3 ... Import and Export ... 426

10.4 ... Workflow ... 429

10.5 ... Security ... 436

10.6 ... Summary ... 449

11 ... Integration ... 451

11.1 ... Basics ... 452

11.2 ... Master Data Management ... 454

11.3 ... Order Management Scenarios ... 467

11.4 ... Price Calculation in an Integrated SAP Landscape ... 475

11.5 ... Integration with SAP Marketing Cloud ... 476

11.6 ... Integration with SAP Sales Cloud and SAP Service Cloud ... 482

11.7 ... Integration with SAP Subscription Billing ... 485

11.8 ... Integration with SAP Customer Engagement Center ... 486

11.9 ... Integration with the SAP Digital Payments Add-On ... 487

11.10 ... Integration with SAP Jam Communities ... 488

11.11 ... Integration Strategy and Technology ... 490

11.12 ... Summary ... 493

12 ... Cloud Portal ... 495

12.1 ... Getting Started ... 496

12.2 ... SAP Commerce Cloud Operations ... 499

12.3 ... Infrastructure Services ... 510

12.4 ... Security ... 514

12.5 ... Support ... 516

12.6 ... Summary ... 517

... The Authors ... 519

... Index ... 521

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