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The book responds to two questions. Firstly, it makes a determination whether or not student feedback is properly gathered, analysed, acted upon and disseminated. Secondly, it probes whether the gathered student feedback is utilised for improving learning facilitation. Literature shows that there are various forms of student gathering techniques that can be used. The author adopted Harvey´s (2001) assrtion that student feedack referes to the expressed opinions of students about the service they receive as students. This may include perceptions about the learning and teaching and support facilities.

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Dipane Hlalele is a Senior Lecturer in Psychology of Education at the University of the Free State, Qwaqwa campus. He holds the BAEd, BEd, MEd, MA, PhD degrees and has delivered papers at numerous national and international conferences on various topics in Psychology of Education and Inclusive Education.

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