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Changes in the workforce have presented new challenges for management. This book investigates the impact of these changes on group processes within teams, particularly the role of psychological safety. A comprehensive model of diversity is developed by extending the definition of diversity beyond the traditional demographic characteristics, incorporating known process variables to compare with psychological safety, and considering a multiple level perspective. By analyzing data collected from teams within the telecommunications industry in Australia, this book will help shed light on the significance of team psychological safety in process theory. Academics and managers should find this book helpful in understanding the processes operating within the diverse workforce and their impact on team outcomes.

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Christine D. Ho, PhD: After studying and teaching Management at the University of Melbourne, Christine held lecturing positions at the University of Adelaide and Deakin University, Australia. She is currently a Research Fellow at Deakin University. Research interests include workforce diversity, teams, and employee attitudes and behaviours.

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