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People need dignity and autonomy at work. If they are denied this, there will be a strong tendency to resist working conditions and misbehave at work. This book presents and analyses stories about people´s resistance in working life that make us reflect upon how employees are treated at work and consequences thereof.

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PART I: ORGANIZATIONAL MISBEHAVIOUR Dignity and Autonomy at Work Dignified Work Problems in Organizing Work Processes Organizational Misbehaviour - an Introduction The Narratives PART II: THE NARRATIVE ABOUT: The Staircase The Strippers´ Music The Recalcitrant Factory Workers The Satisfied Department Fair Exchange in Milanese Shops The Disappointed Associates The Employees Who Were Not on Brand Careful Carelessness The Teams That Drifted Apart Two Aquatic Centres Peer Review in the Factory of the Future The Maids Who Did Not Want To Be Maids Responsible Co-workers and Irresponsible Counter-workers The Way of Doing Things The Boiler Struggle The Company in Trouble Management Resistance to Change The Plant Managers´ Rational Resistance The Janitors in Silicon Valley Managing Out, Managing Up, and Managing Down The Faulty Switches Being Best The Tool Crib The Cocktail Waitresses Forcing off Stiffs and Keeping Georges The Evil Spirits The Rules of the Restaurant A Song against Monotony Hebrew Slaves The Adroit Middle Manager The Workplace which Was to Be Like a Kindergarten The Roaming Russian Dolls The Surveillance Cameras and Regular Customers Sticks and Rotten Carrots The Team Meeting Trying Again The Docile and Loyal Cleaners Compensating One Minute Tackling Time The Broken Bar Shutters The Kettle Many Glasses The Informal Rules The Academics´ Real Work Machines, Pieces of Paper, and Rubber Bands Combing One´s Hair How to Get Rid of a Critic The Seagull Managers Live Time, Wrap Time, and Idle Time The Being Yourself Culture The Employees Who Wanted to Be Taped When Management Lets Go Call Centre Vocabulary The Dress Code Promises, Customer Service, and Profit Food for Stable Staff The Diagram Allen Smithee Monitoring Creative Employees A Heroine Giving Face Hot-desking and Family Photos The View in Tasmania and the Influence in Queensland Keeping up the Conversation The Flight Attendant Who Did Not Smile The Smile Strike Writing Resistance PART III: CONCEPTS Organizational Misbehaviour Rationales of Breaking Management Rules - an Empirical Example The Study: Design and Methods The Local Health Care Enterprises Findings Relations in the Workplace Power Hierarchy Resistance Abusive Supervision Collective Discipline Private Business Conclusion

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JAN CH. KARLSSON Professor of Sociology at the Department of Working life science at Karlstad University, Sweden. Among hisprevious books in English are Commitment to Work and Job Satisfaction, Flexibility and Stability in Working Life, Gender Segregation, and Explaining Society.

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