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Libraries face many challenges due to competitive enviornment from vendors, publishers, mass media, online services and internet.User´s expectations have increased due to advanced information technology and information explosion.In order to meet these challenges libraries need to assess their SQ to know whether they are meeting user s needs and expectations or not. The purpose of this study was to measure service quality of academic libraries of a major university from students´ perspectives and to determine libraries´ own performance towards meeting users´ expectations. Research settings of the study were University of the Punjab´s academic libraries, excluding the main library. A survey method was chosen as a method of investigation and a modified SERVQUAL questionnaire was used to explore users´ desired and perceived service levels.The sample of the study was selected using stratified random sampling through proportional allocation. The results revealed that users´ expectations were high as compared to their perceptions. The overall service quality and satisfaction of the university´s libraries was found to be somewhat good.

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Alia Arshad,science graduate did masters in Library and Information Science and completed MPhil (LIS) under the supervision of Dr.Kanwal Ameen. Currently serving as a senior librarian in the Punjab University Library of University of the Punjab. Also worked as a librarian in the Defence Public Library and University of the Punjab.

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