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Due to the varieties in knowledge advancements nowadays, the concepts of control room have been created in different directions. These concepts have been implemented in various fields of business to increase advantages over competitors. Meanwhile, an individual company has its own experiences and strategies, the results in the actual implementation are different to the conceptual plan. Most of them were not qualified to the actual specification and expectation. These exposures lead this research to find out and discuss about the proper criteria to improve the control centers´ performance. The viewpoints used in this study are discussed based on the perspectives of control system designers, operators, and researchers to create validity for the analysis and conclusion. The final result of this research can be used to generate realization in the necessities of improving control centers to support the operators´ performances to create competitive advantages for business sectors. In conclusion, this research aspires to be used as a guideline for the control centers design and improvement strategies to increase their performance and productivities.

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J. Chawapatnakul (Thai) graduated B.E. Degree in Information Engineering from King Mongkut´s Institute of Technology Ladkrabang and M.S. Degree in Product and Process Development from Mälardalen University. His fields of knowledge cover ergonomics and human factors, human-system interaction, information technology, and production and logistics.

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