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This dissertation discusses the development of Narcotic Content Management System (NCMS) for the Narcotic Deparment in Royal Malaysia Police. The NCMS intends to replace the current manual and non- standard processes in Narcotic Department. Nevertheless, the success of NCMS depends on the content created in the system and cultural environment in Narcotic Department that encourages the sharing information.

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I wish to express my deepest gratitude to my supervisor, Pn.Suraya bt Hamid for her guidance, advice and ecouragement throughout my dissertation.

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