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Business analysis is as one of the most important parts of systems development. However, current business analysis methodologies are inadequate because they have phases that are at a too high level and do not map activities, techniques and tools to phases. This research intended to develop a methodology for business analysts in the South African financial services environment. It was based on a qualitative research approach. Sixty participants including CIOs, business analysts, project managers and IS managers were interviewed. Participants presented a purposive sample. Data analysis consisted of finding patterns and themes in the various forms of data, which were segmented into categories and sub-categories by means of the constant comparative method. Key findings were the relevant phases of a methodology i.e. feasibility phase, business case phase, analysis and design phase and post-implementation evaluation phase. Objectives, outcomes and relevance of each of those phases were also identified. Activities, techniques and tools were mapped to each of those phases.

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The author has several years of business analysis and project management experience in the banking sector. He is an expert in translating business requirements into workable solutions. He has qualifications from leading South African universities, and published articles in the South African Computer Journal.

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