---

"ITIL© 2011 At a Glance" is an important update to the internationally-recognized ITIL© best practices for IT Service Management. "ITIL© 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL© as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update.

The desk reference´s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL© 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL© implementation.

---

Introduction.- List of ITIL Processes.- Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

---