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It is a good book to evaluate the consumer satisfaction.Indian economy is service economy the max GDP is for service industries.India is in the 6th position to generate electricity . Electricity industry deals with three types of work(i.e.,electricity generation,transmission,distribution).Although generation of electricity depends on the hydro,solar,coal and wind energy.But due to transmission and distribution losses,the electricity Industry is loosing its share and reputation.So a small step is taken to find the dissatisfaction among consumers due to distribution in electricity .

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Suchismita Satapathy Ass Prof KIITs University School of Mechanical Engineering PhD from NIT Rourkela Service Quality Management

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