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One resource. All of your SAP Business Workflow needs.

Now there´s no need to consult online resources or call your workflow friends-this book is your answer! Reorganized and fine-tuned, the third edition of this No. 1 best-seller is packed with information and better than ever.

Familiar with some aspects of managing Workflow, but not with others? Pick the sections or chapters that are most relevant to you; focus on the provided conceptual explanations, technical instructions, or both. You´ll find important topics such as configuration, administration and troubleshooting, design, and enhancement. If you know the basics, you´ll find value in the coverage provided for SAP´s changing landscape such as SAPUI5, SAP Fiori, Operational Process Intelligence for SAP HANA, and much more.

Highlights:

Configuration
Work item delivery
Agents
UWL and POWL
Administration
UI enhancement
ABAP classes
Custom programs
User interfaces
SAP Fiori
BRF+
SAP GRC
SAP HANA
SAP Master Data Governance

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Foreword ... 29

Preface ... 33

PART I: Getting Started with Workflow in SAP

1. Introduction ... 45

1.1 SAP Business Workflow: Defined ... 45

1.2 SAP Intelligent Business Operations ... 48

1.3 How SAP Business Workflow Fits Into the SAP Overall Business Process Management Strategy ... 51

1.4 When to Use SAP Business Workflow ... 52

1.5 What Can Be Achieved Using SAP Business Workflow 57

1.6 Features of SAP Business Workflow ... 58

1.7 Some Terminology ... 66

2. Requirements Gathering Strategy ... 69

2.1 Introduction ... 69

2.2 Understanding the Business Process 71

2.3 Gathering Object Data ... 78

2.4 Determining the Agents ... 84

2.5 Determining Work Item Delivery Routes ... 89

2.6 Confirming the Workflow Design ... 90

2.7 Workflow Administration ... 92

2.8 Planning for Production Start 93

2.9 Planning for Future Enhancements ... 94

3. Configuring the System ... 97

3.1 Quick Start: Configure the SAP Business Workflow Engine in Seconds ... 99

3.2 Task-Specific Customizing ... 105

3.3 Transport and Client Copy ... 107

3.4 Customizing for the SAP Business Workflow Engine ... 108

4. Work Item Delivery ... 111

4.1 The Human Factory ... 111

4.2 SAP Business Workplace ... 114

4.3 Universal Worklist ... 127

4.4 Examples of Universal Worklist Customizing ... 137

4.5 Extended Notifications ... 141

4.6 Business Workflow Work Center ... 144

4.7 Mobile Workflows ... 145

4.8 External Users ... 146

4.9 Other Considerations ... 147

5. Agents ... 149

5.1 Understanding Agent Assignment ... 150

5.2 Agent Assignment Using the Organizational Structure ... 160

5.3 Agent Assignment Using Task Groups ... 167

5.4 Implementing and Maintaining the Structure in Practice ... 168

6. Setting Up an SAP-Provided SAP ERP Workflow ... 177

6.1 Finding Workflows Delivered by SAP ... 178

6.2 Business Scenario ... 180

6.3 SAP Workflows Involved ... 181

6.4 Starting the Workflow ... 182

6.5 Activating the Scenario ... 183

6.6 Commonly Used SAP ERP Workflows ... 185

7. SAP Operational Process Intelligence Powered by SAP HANA ... 187

7.1 The Objectives of SAP Operational Process Intelligence ... 188

7.2 Prerequisites for Operational Excellence ... 190

7.3 space.me Dashboards ... 192

7.4 SAP HANA Studio ... 200

7.5 Next Steps ... 205

PART II: Administering Workflows

8. Workflow Administration ... 209

8.1 Reporting on Workflows ... 210

8.2 Error Resolution ... 216

8.3 General Techniques for Resolving Runtime Errors ... 219

8.4 Working with the Work Item Display ... 224

8.5 Working with the Workflow Log ... 231

8.6 Working with the Classic Workflow Technical Log ... 236

8.7 Resolving Agent Determination Errors ... 239

8.8 Other Support Tools ... 246

8.9 Help Desk in the Intranet ... 247

8.10 A Day in the Life of a Workflow Administrator ... 249

9. Using SAP Business Warehouse for SAP Business Workflow Reporting ... 263

9.1 SAP Business Warehouse Basics for the Workflow Expert ... 264

9.2 Standard Workflow Analysis with SAP Business Warehouse 266

10. Administration Troubleshooting Guide ... 271

10.1 A Workflow That Doesn t Start ... 271

10.2 A Workflow That Stops in Mid-Track ... 276

10.3 The Most Likely Causes (and How to Avoid Them) ... 278

10.4 The Administrator s First Aid Guide ... 286

11. Advanced Diagnostics ... 299

11.1 Troubleshooting Workflows ... 299

11.2 Diagnosis Logs ... 301

11.3 Debugging with the ABAP Debugger ... 308

11.4 Preparing a Task to Go to Production ... 317

12. Upgrading SAP Business Workflow ... 323

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