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The Internet offers different ways for companies to make themselves visible and successful with their marketing activities. Due to its fast growing popularity, many companies have discovered the opportunities that arise from social media and have started marketing campaigns on the social web. However, most companies lack an appropriate social media strategy and a way to measure their social media success, which makes their social media activities a waste of time, or even harm their reputation. Due to the growing popularity of social media and as a response to the companies´ social media misconduct, this book explains how companies can develop a successful social media strategy and how they can measure their progress. The book incorporates latest studies and developments and offers a guideline for companies to become successful on the social web. The developed strategy and measurement tools can be easily applied to any brand in the industry, which is shown exemplary by the social media brand analysis and evaluation of UGG Australia.

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After her undergraduate studies in the Netherlands, Kirsten Gahlen graduated as a Master of Arts in Business Management in Germany with distinction. Spending some time in the U.S., Kirsten Gahlen learned a lot about successful marketing on social media and turned her research interested into the project of this book.

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