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Managers, just as it is with representative employees, seek out and flourish in a work environment imbued with positive workplace behaviors. Yet managers do not always recognize that their personal management and leadership style serves as both a productivity enabler and a productivity reducer. Oftentimes a manager is not aware that his or her personal style contributes to the tone and tenor of the organization toward creating a civil and hospitable workplace. Managers generally profess to embrace the underlying principle of the Golden Rule within their work environment; however, they are frequently unaware of the gap between their personal intentions and their desired outcomes. The are perceived to not treat others as they wish to be treated themselves. The new theory herein suggests that managers who are trained in self-reflection and are adept at self-awareness can recognize, moderate, and mitigate the antecedents and consequences of workplace incivility. Self-aware managers can contribute directly to the eradication of workplace incivility, and to the creation of a a Civil Workplace which directly and positively impacts the organizations Bottom Line.

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Dr. Martina Carroll-Garrison, an authority on the escalation of worker incivility, attributes the phenomenon to the dynamic landscape of contemporary workplaces. As an International Executive Coach and Civility Trainer she has developed several training modules aimed at identifying antecedence and managing the consequences of workplace incivility.

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