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Gerd Schwarz analyzes the pros and cons of shared service centers for the implementation of IT, finance, personnel and purchasing processes and make design suggestions on the empirical study of American public companies are based at 72. It describes how through the development of shared service centers achieved cost and quality improvements and shows based on the transaction cost approach to outsourcing to the differences in detail.

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Shared Service Center.- Outsourcing.

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Dr. Gerd Schwarz is an Assistant Professor in Strategic Management at the University of Nottingham, Ningbo, China and a Fellow at Harvard University.

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