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Knowledge plays a vital role in organizations and management and its communication is a key competence. But it is not only ´knowledge about something´ as a resource and capability for competitive advantage that is so important, it is also the social process of ´knowing´ which is of high relevance in modern working life. The contribution of this dissertation is thus a managerial approach to improve the quality of knowledge communication by applying the concept of clarity. Secondly, a thorough understanding of the praxis of knowledge communication in a community of practice including actors, artifacts and attitudes (e.g. towards strategic change) is suggested. Such a deep understanding is prerequisite to enable collaboration in practice. A third contribution are patterns of perception of strategic change in a community of practice and recommendations for their antizipation. Finally, a method to use visualizations in qualitative interviewing as a form of knowledge communication is provided. A detailed discussion of practical implications can be found in the final chapter of this dissertation.

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Nicole Bischof was born in Berlin and holds a master in Natural Science. She is living with her family in Switzerland and works as a consultant and communications coach. The topic of her dissertation is also the major subject in her daily work, to consult organizations in knowledge communication.

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