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This book contain three topics that are relevant to healthcare environments, nursing leadership, nursing, and patients. The leader-follower relationship is significant to relationship in the work environment that translates to performance, productivity, and satisfaction. Engaged employees are productive employees, hence, finding ways to engage and sustain employees in the work environment is important to productivity and work satisfaction. How nurses interact with patients is significant to the patient-nurse relationship, leader-follower relationship, and patient satisfaction. After a thorough review of the contents in this book, it will shed light on issues that a relevant to an effective and efficient worker and a productive work environment, which could translate to improving the bottom-line of an organization.

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Dr. Bernadette M. Pollard, RN, member of Sigma Theta Tau International Honor Society, has a DNP, PhD, MBA, MSN, & BSN, specialized in nursing leadership & hospital management with a certification in advanced nurse executive (NEA-BC). Volunteer services are mentoring students in management/leadership & on the item writer pool for ENA & ANCC.

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