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Production and efforts of companies and their management shall be one-step ahead of the market requirement. Such big target affects all the trade activities and processes inside the organization. Process manager is responsible for the required arrangements and controlling various parts of the process. Sales management may be used for planning, controlling and implementation as well as contracting managers with the customers and marketing to achieve high profits for the enterprise. The problem in this concept is missing management models in the literature also design of management process models and management data models for the sales management.

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Dipl.Ing. Sanaz Ghasemi Born in 1982 in Iran. Since September 2008, she lives in Austria. Bachelor´s degree: Computer Software at the University of Technology in Iran. Master´s degree: Business Engineering and Computer Science at the Vienna University of Technology Master program. Serving: Robert Bosch Vienna

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