---

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user´s perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

---

Introduction.- Literature Review: ICT, SDPs and System Design for User Needs.- Research Methodology.- Presentation of Findings.-Model Development and Discussion of the Results.- Conclusions.-References.- Appendix A - Theoretical Background.- Appendix B - Participants Correspondence.- Appendix C - Empirical and Literature-Based Data.- Appendix D - DVD with Data Sources and Raw Data.

---

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

---