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This book discusses the most critical issues relating to the recovery of bad loans - a major problem that European banks urgently need to address and resolve. The book describes, in an innovative but also pragmatic way, the new approaches, techniques, and models for optimal management of non-performing loans (NPLs) and the maximization of their recovery value. Drawing on a rigorous academic background and the latest real-life experiences of major European banks, it details a novel means of dealing with NPLs based on velocity, the holistic use of tools and "accelerators", and the active management of collaterals. Also, there is a specific focus on the smart use of "big data" and on the development of "bad banks", at both the single bank and the system-wide level. Ultimately, credit workout is defined as a core capability for any competitive bank - and as a quite interesting business opportunity for independent, specialized "alpha" players.

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1 Work-out: holistic active management of NPL.- 2 The bad bank and the good banking.- 3 The work-out value chain: permutations and clusters.- 4 The work-out unit: captive - deceptive.- 5 Developing a credit work out "alpha platform".- 6 Developing an holistic and active credit work out unit .- 7 Managing competitively NPL portfolios and third party servicers.- 8 The WHAM of a troubled corporate loans portfolio.- 9 The WHAM of a real estate loans portfolio.- 10 The WHAM of a troubled leasing equipment portfolio.- 11 Working it out: from value recovery to value creation.

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Claudio Scardovi is a managing director and head of Financial Services for EMEA at AlixPartners. For the last 15 years he has been managing director for a number of companies including KPMG, Accenture, Intervaluenet, Oliver Wyman, Lehman Brothers, Nomura, and Advent. He is a professor at Bocconi University, at SDA Bocconi, and at Imperial College. A serial entrepreneur, he has written more than 200 articles and 12 books, published by Edibank, EGEA, Il Sole 24 Ore, Quondam, and Mondadori.

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