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A practical guide to the challenges facing professional services firms and how leaders can respond and take action to ensure a successful future.

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Leaders of professional services firms - from law firms to accountancy, consulting and beyond - face an increasing challenge. Client expectations are changing and service models need to adapt. Regulators are liberalizing markets and at the same time mega multi-disciplinary firms are colonizing parallel sectors. Technology offers new ways of providing and accessing services, which may be less dependent on the people-centred business model professional services firms are built on. The Professional Services Leadership Handbook equips leaders who must find new and better ways to face the future, at the same time as delivering profit today.
There is a new challenge for the leaders of professional services firms: how to evolve to meet the changing needs of their clients and yet still preserve their unique value proposition. Using case studies from innovative professional services firms and parallel sectors such as financial services and advertising, Professional Services Leadership Handbook explores new models and working practices that can unlock a new dimension of competitiveness for individual firms. It offers clear-sighted analysis of the common pain points that professional services firms face and offers innovative solutions for dealing with them. This practical and solutions-focused guide for everyone involved in leadership decisions for a practice or function will equip readers to cut through the challenges facing them and focus their attention on the activities that will really make a difference. This is a must-read for everyone aspiring to make a difference in a modern professional services firm.

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