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Business/IT alignment has become one of the most relevant concerns on organizations. Enterprise Architecture (EA) and the Information Technology Infrastructure Library (ITIL) are two distinct governance approaches with different perspectives, that have become recently dominant between practitioners. However, parallel EA and ITIL projects can lead to wasted resources and a duplication of costs and efforts. To integrate both we propose a specific EA definition for organizations that need to manage IT services. Our goal is to use the EA approach to design an architecture with the ITIL motivations, principles, concepts and methods to perform IT service management, using ArchiMate as the architecture´s modeling language. We demonstrate our proposal through a set of ITIL models, applied to organizations, and built according to our ITIL viewpoints.

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Marco Vicente is a former IBMer who now works as a Tech Lead in Mastercard. He also does research in the fields of Enterprise Architecture, IT Service Management, Information Systems Governance and Service Innovation. Marco holds a Computer Science BSc and a Software Engineering MSc from Instituto Superior Técnico, University of Lisbon.

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