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This book introduces new methodological developments of Data Envelopment Analysis (DEA) that satisfy the demands of business practice and provide a multidimensional point of view on the evaluation of organizational performance.

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This study introduces new methodological developments of Data Envelopment Analysis (DEA) that satisfy the demands of business practice and provide a multidimensional point of view on the evaluation of organizational performance. The author extends the focus of performance evaluation based on DEA, which is originally placed on efficiency, to effectiveness and balance. Such a multidimensional point of view provides different insights into organizational performance, which by complementing each other have several implications for managerial decision making.

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Conceptual framework for performance evaluation based on DEA - Evaluation of relative effectiveness - Evaluation of relative balance - Evaluation of relative efficiency.

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Ludmila Neumann studied financial and business mathematics at the Technische Universität Braunschweig. She conducted her PhD studies at the Institute of Management Control and Business Accounting of the Technische Universität Braunschweig. Her research areas are Performance Management and Performance Evaluation as well as Data Envelopment Analysis.

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