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The main goal of this study is to find the answer to the question of how can be mitigated the resistance to changes in such a complex IT projects. In this work the author is assuming that the resistance to changes can be mitigated via the improvement of communications and via involvement of end-users into MIS development process. The main hypothesis of this study is that the communications with end users could be improved via a web-based annual interview. The author presents the interview analysis and a summary of his main findings and assumptions. At the conclusion the author presents limitations of the study and future needed researches as well as his ideas and suggestions for improvement of complex IT projects results.

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Romanenko, Anton
Anton Romanenko, MSc: Data Warehouse implementation success factors. Case Study of IBM BDW implementation at the State Savings Bank of Ukraine.MSc Engeneering Management TU Wien. DWH developer at Unitask, Vigilant Technologies, Inc.

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