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Information technologists are increasingly being made part of global teams, and are confronting the challenges of communicating across a variety of linguistic and cultural boundaries. This book helps you know what to say, what not to say, and even where to sit in meetings and in social situations.
The Tech Professional´s Guide to Communicating in a Global Workplace shows you how to effectively communicate across a variety of different cultures within and across organizations. You will become aware of cultural differences from one country or region to another, between various groups at the local level, and across groups such as developers to DBAs, IT staff to business people, women to men, people approaching retirement to people coming into the organization fresh out of college, and more.
The author provides her personal experiences and shares anecdotes as well as lessons learned, key takeaways, and references for further reading. Whether it is face to face, over the phone, via email or instant messenger, or in a presentation, meeting, or report, the ability to communicate effectively is critical.

What You´ll Learn

Concisely communicate with the right audience in the right way

Write emails that are understood and get the results you want
Improve personal reputation as an effective communicator
Communicate across cultural boundaries without offending
Present the desired impression in business situations
Grow professionally by adjusting your communication style
Who This Book Is For
Programmers and system administrators, including database administrators

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Chapter 1. Communication Matters
Chapter 2. Communication is Culture

Chapter 3. Women and Communication: Tales from the Trenches

Chapter 4. Electronic Communication

Chapter 5. Slang, Jargon, Humor, Rough Language, and Idioms

Chapter 6. Telephone and Face-to-Face Communication

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April Wells has been in IT for over 20 years. She is an Oracle database administrator and Applications DBA with experience in large companies, mid-sized companies, and startups. She has international experience in South America, Europe, Asia, Africa, and North America. April´s international work has brought her into contact with people from all levels of organization and walks of life, impressing upon her the need to adapt to better facilitate effective communication across cultures, ages, and genders. She has made many of the mistakes and learned much the hard way so you don´t have to.

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